Frequently Asked Questions (FAQ)

How long will it take for my order to arrive?

Once an order is placed, we need 1-3 business days for processing. Nonetheless, some items be shipped out promptly.

• Standard Shipping: We offer free shipping on all orders, with an estimated delivery time of 5 to 21 business days.
• Express Shipping (DHL/FedEx): Our fastest shipping choice delivers within 3 to 7 business days.

If you need your order urgently, please contact us after placing your order. We will supply an estimated delivery time with Pricing.

How much do you charge for shipping?

• Free Standard Shipping: Available for most countries worldwide.
• Express Shipping (DHL/FedEx): Starts from $17 USD, with delivery in 3-7 business days (cost varies based on weight).

How do I return a product?

Please refer to our Return Policy for full details.

• Quality-related issues: Includes defects like fabric tears, broken seams, or unsewen sections.
• Non-quality issues: Includes minor creases, press marks, loose threads, or incorrect size choice.

Upon receiving your order, please inspect the items carefully. If there is an issue, contact us within 15 days of delivery with clear photos detailing the problem. Once reviewed and confirmed by our team, we will start with the return or exchange process.

Can I cancel my order?

• If your order has not yet been shipped, you can ask for a cancellation and get a full refund. Please contact us through the contact form on our website or send an email to customersupport@zazzlehaven.com
• If your order has already been shipped, we regret that we can’t cancel it. We also can’t issue a refund while the package is in transit.

Do you offer tracking numbers?

Yes, tracking information will be provided within 1-3 business days after your order has been processed.

For any further inquiries, feel free to reach out to our customer support team. We’re happy to help! 😊