Return, Refund & Exchange Policy

Written by ZazzleHaven Support

At ZazzleHaven, we are committed to providing high-quality products and a seamless shopping experience. Nonetheless, we understand that you need to return or exchange an item. Please carefully inspect your order upon arrival. If you face any issues, contact us within 15 days of receipt for assistance. Unfortunately, we are incapable of processing requests beyond this period.

Refund Policy

We offer a fair and transparent refund policy to guarantee customer satisfaction:

1. Order Cancellation
   • Orders that have not yet shipped can be canceled and refunded.
   • If your order has already been shipped, we can’t cancel or refund it while in transit. If you still wish to return it, a refund will be issued once we get the returned package.
2. Sizing Issues
   • If the item does not fit and you wish to return it for a refund, please contact our support team at customersupport@zazzlehaven.com. They will give further instructions.
   • Refunds will only be processed after the returned item is received at our warehouse.
3. Non-Delivery Cases
   • We can’t issue refunds for packages marked as delivered but not received by the customer.
   • If a package is returned due to an incorrect location or being unclaimed, we will resend it. The customer will be responsible for the standard shipping cost. Please email our support team for further details.
4. Returns Due to Personal Preference
   • If you wish to return an item due to personal preference (e.g., “not as expected” or “not the same as the website”), a 10% restocking fee will apply for non-quality-related issues.
   • Product descriptions, materials, and details are clearly displayed on our product pages. Please make sure you review them before placing an order.

Important Notes on Refunds

• All return requests must be approved by our support team. Do not send returns to the location on the package, as this is not our return location. We are not responsible for returned parcels sent to the incorrect destination.
• Shipping costs for returns are not covered by ZazzleHaven, and we can’t offer return shipping labels.

Exchange Policy

We offer two options for exchanges:

1. Reorder & Refund
   • Place a new order for the correct size. We will issue a refund for the original item once we get the return.
2. Direct Exchange
   • Return the incorrect item, and we will ship the replacement once we get the original package.

To start an exchange, please email our support team at customersupport@zazzlehaven.com with the item details and preferred exchange method.

Damaged & Incorrect Items

If you get a defective or incorrect item, we will replace it with a new or correct version. If you prefer not to get a replacement, we can issue a store credit of equal value. Please email us with:

• Clear photos of the defective or incorrect item
• A brief description of the issue

Quality-Related Issues

• Covered defects: broken seams, fabric tears, major stitching issues.
• Non-quality issues: minor creases, loose threads, incorrect size choice by the customer.

Non-Returnable Items

For hygiene and customization reasons, the next items can’t be returned or exchanged:

• Personalized/custom-made items
• Bodysuits, lingerie, and swimwear
• Jewelry

Extra Important Notes

• We are not responsible for lost or stolen packages once they are marked as delivered. Make sure you offer a secure shipping location (P.O. boxes are not recommended).
• Refunds are processed only after the returned item is received at our warehouse.
• Items must be returned in their original condition for eligibility.

For any inquiries, contact our customer support team for assistance at customersupport@zazzlehaven.com. We appreciate your understanding and look ahead to providing you with the best shopping experience!